Common Concerns, Straight Answers: Will OnDemand Visits Cannibalize Our Existing APP Schedule?

One of the most frequent questions we hear from specialty practices and health systems is:
“If we bring in WovenX, won’t that just pull volume away from our existing team?”

It’s a fair concern. In a world where APPs already have capacity, adding another clinical channel can feel like a risk. But here’s what we’ve seen across our partner practices:

What We Hear:
“We still have room in our APP schedules. We’re worried this platform will just redistribute volume, not grow it.”

What We See Instead:
OnDemand isn’t about reshuffling the same patients. It’s about unlocking a segment of demand that wasn’t getting through at all. Our data shows that WovenX helps to attract net-new patients, accelerates care for existing ones, and fills gaps that would otherwise be lost to leakage, no-shows, or uncompensated follow-up.

Here’s how we know:

Real Patient Behavior, Real Impact

• Almost 40% of OnDemand patients say they would have gone to the ER or urgent care if the service wasn’t available.
• Another 33% would have gone back to their PCP.
• A quarter say they would have looked for another GI practice entirely.
  In other words, these aren’t just shifted appointments, they’re captured opportunities that would have exited the system altogether.
  
  

Time Flexibility = Demand Capture
Over a third of patients complete our Smart Intake workflows after hours. That’s care your team wouldn’t otherwise have captured, because it didn’t fit inside the traditional 9 to 5.

Faster Scheduling Converts More Patients
More than half of patients who need a procedure take an opening within two weeks. These are patients who otherwise might have dropped off, missed prep, or never scheduled at all.

How It Works Within Your Practice

Our platform is designed to integrate with, not around, your existing care model:

• APPs are credentialed under your NPI.
• We help train call center staff to route appropriate patients to OnDemand, giving patients a choice: wait weeks for an appointment, or get seen today.
• Your physicians and APPs stay at the center of the care model, focusing on complex and in-person visits while we handle urgent or routine demand.
• Marketing and outreach are done collaboratively, using your brand and your care pathways.
  
  

The Result?
A flywheel effect: OnDemand surfaces new demand, fills unused endo slots, and builds patient loyalty from the very first interaction. It’s not a volume shift. It’s a volume unlock.