Streamlining Colonoscopy Access Across a Multi-Site GI Practice
By 2025, a leading gastroenterology group in the mid-Atlantic region was feeling the strain of its own growth. As screening demand surged, driven by younger patients and updated guidelines, patients faced inconsistent intake experiences depending on which location they entered through. Some sites relied on outdated forms or minimal intake criteria. Others leaned heavily on nursing staff for manual screening, creating bottlenecks and delays.
Leadership recognized that fragmented open access workflows were slowing time to procedure, increasing cancellations, and limiting the ability to compare performance across sites.
To address these challenges, the organization partnered with WovenX Health to implement a single, standardized Fast Track Colonoscopy model across its network.
From Fragmented Workflows to a Unified Digital Experience
Long waits in GI care can disrupt more than a schedule. Patients abandon care, turn to more expensive settings like urgent care or the ED, or simply give up on screening altogether. The stakes for consistency are high.
With WovenX, the practice rolled out a digital-first intake platform that allowed patients to initiate their screening process anytime, including evenings and weekends. Built-in AI triage ensured that patients were evaluated against standardized, practice-specific criteria. Those cleared for Fast Track were routed directly to scheduling.
A System-Wide Shift with Measurable Results
In the first year, the practice saw meaningful improvements:
- Over 50,000 patient intakes completed in 2025
- Median intake completion time: under 10 minutes
- 35% completed after-hours or on weekends
- 78% of patients cleared to proceed without a pre-procedure visit
By removing variation and replacing manual processes with evidence-based automation, the practice created a faster, safer, and more consistent pathway to colonoscopy across all sites.
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The full case study explores how this large GI group standardized care delivery, protected clinical resources, and accelerated throughput using a unified digital intake strategy.
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