How St. Charles Health System Rapidly Expanded Access to GI Care to Improve Outcomes & Patient Experience

In today’s healthcare landscape, long wait times and delayed access to specialty care—particularly in gastroenterology—are far too common. But it doesn’t have to be this way. At WovenX Health, we believe in playing to win by reimagining how patients connect with the specialty care they need, when they need it.

That mindset is what makes our partnership with St. Charles Health System so exciting—and effective.

A Digital Front Door to GI Care, with Outcomes Visible within Weeks of Launch

In April 2025, St. Charles partnered with WovenX to launch an On-Demand virtual gastroenterology offering that’s already changing the game for patients and providers alike. By putting the patient at the center of their strategy and embracing a digital access model, St. Charles is seeing measurable results:

• 500+ visitors to the access site
  
  
• 300+ completed virtual GI visits
  
  
• Greater than 75% of visits with new patients
  
  
• Median wait time: under 20 minutes
  
  
• Greater than 85% of patients required a diagnostic workup, per clinical guidelines, ordered via an On-Demand GI visit
  
  

Most importantly, patients love it. With best-in-class Net Promoter Scores (NPS) and consistent positive feedback, the platform is improving patient experience while accelerating time to diagnosis and treatment.

“Quick, convenient, and with an excellent care provider!”

“Very helpful and faster than waiting for months to be seen. Will do this again in the future if it's an option.”

“It was GREAT.”
— On-demand patients via WovenX platform

Reinventing Access to Specialty Care

This partnership isn’t just a technology deployment—it’s a reimagining of access strategy. Instead of asking patients to wait weeks (or longer) for a visit, St. Charles is using WovenX to engage them in real time, when symptoms arise. That approach results in faster diagnostic workups, earlier interventions, and better patient satisfaction.

The success of this program underscores what’s possible when health systems prioritize agility and innovation.

A Scalable Model for Other Systems

While the results are impressive, what makes this story truly powerful is how scalable it is. St. Charles launched with a small GI team, and with support from the WovenX platform and providers, rapidly ramped to hundreds of patient visits per month. Other systems looking to reduce wait times, improve throughput in endoscopy suites, and boost patient retention can adopt a similar model with the right partner.

This is how we expand access to specialty care. This is how we build a better healthcare experience.

📣 Read More & Get Involved

• 👉 Read the full press release
  
  
• 📰 See Becker’s coverage
  
  
• 💬 Let’s talk about bringing this model to your system 

At WovenX Health, we’re committed to transforming specialty care—starting with GI. If you’re ready to reimagine access at your practice or health system, let’s connect.

‍