From Waitlists to Growth Engine: How WaGi and WovenX Transformed GI Access and Revenue
Washington Gastroenterology (WaGi), one of the largest GI practices in the Pacific Northwest, was facing a familiar dilemma: long wait times, overburdened providers, and a growing risk of patient leakage. In early 2024, they partnered with WovenX Health to rethink the front door to care—launching an OnDemand virtual access model that prioritized speed, scalability, and clinical alignment. The result? A dramatic reduction in wait times, happier patients, and acceleration of new revenue streams.
WaGi’s leadership team knew they needed more than just a scheduling fix—they needed a scalable solution that could increase access without compromising quality or overwhelming their clinicians.
Partnering with WovenX, they implemented an OnDemand platform that intelligently routed patients based not only on clinical need, but also on patient demand for faster, more accessible care. What began as a pilot quickly became a cornerstone of their growth strategy.
The impact:
- $5.4M in revenue generated over 18 months
- 72% reduction in time from referral to completed procedure
- 88 NPS, reflecting best-in-class patient satisfaction
- 5% increase in endoscopy suite utilization
- 6% growth in new patient volume
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But the biggest breakthrough? WaGi flipped the script on patient leakage—turning delayed care into an opportunity for engagement, loyalty, and long-term retention. Providers felt the difference too, with fewer redundant visits, better-prepared patients, and a clearer path to procedural optimization.
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Download the full case study to explore the strategies, workflows, and patient engagement tactics that helped WaGi unlock capacity—and redefine what fast, high-quality GI care looks like.